Pandora, an Audio/Video Supervision Dispatcher that unifies all communications
Pandora is a Dispatcher Supervision and Audio/Video Hub system that allows you to receive, supervise and connect different people who are not using the same radio communication protocols/channels. In parallel with communications, the Audio/Video console sends alerts in real time and locates incidents.
Benefits
- Interconnections between channels or radio communications of any kind
- Very light on the client workstation, a simple web browser is enough to access the customizable hmi
- Implementation of event management and their ability to interface with other operating systems
- Manages voice, audio flows and is able to interface with radio, telephone, intercom, etc.
- Detection of emergency situations or protection of isolated workers
- Communication on several channels at the same time and supervision
Issue
Diverse means of communication are used in a wide range of different services (security, maintenance, control, monitoring, etc.). Such a variety of services results in a multitude of different tools, devices, applications, equipment, protocols and radio communication channels.
This diversity leads to a loss of productivity and information that has a direct impact on the performance of organizations.
In addition, this multitude of means of communication requires having a person trained on each communication tool/channel, capable of managing them simultaneously in many situations.
Solution
Pandora, our Audio/Video Dispatcher Supervision System, centralizes information by unifying all audio and video communications, and data, in a single application.
The user can hear / see / view / reference several communications of different natures, simultaneously on a single interface (console).
The console operator can transfer calls from one channel to another without any manipulation. They can intervene in a communication and connect different people using different networks. It is also possible for their colleagues to instantly access the dispatcher and switch calls.
The Audio/Video Dispatcher has multiple functions:
- Unifies communications
- Connects different people/correspondents
- Immediate playback and archiving of all conversations
- Event management
- Geolocation
- Set-up for alerts, notifications and remote control
Pandora’s features increase productivity, efficiency and performance by facilitating interactions and discussions. Intuitive, streamlined, and ergonomic, it is possible to add a second screen to make it easier to use and also receive your choice of business applications (geolocation, Man Down Notifier, etc.).